Order & Return Policy
You should love the furniture you live with. We’re here to support you in making the right decisions for your home. However, if it’s not the right fit, we’ve kept our return policy as straightforward as we can, as a small, family-owned business. If you wish to cancel your order, please email us at firstname.lastname@example.org. Please ensure you know your order number, your date of purchase. Any cancellation made after 24 hours from the initial purchase will be subject to our return policy, as detailed below.
- We accept the return of defective products for 30 days from the date of purchase. All merchandise must be returned unused, unassembled, and in the original packaging.
- After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product.
- We only accept returns from purchases made directly through our website.
- Original and return shipping costs are nonrefundable, and we do charge a restocking fee for any returned products. Return shipping fees may vary depending upon the chosen freight carrier. Customers are responsible for arranging return shipping and paying any fees.
- Special orders (items that are custom ordered and aren’t in-stock) can’t be canceled or changed more than 72 hours after placing the initial order. In-stock items may be returned within 30 days in new condition.
- Custom order deposits are non-refundable.
- Credit card purchases will be refunded to the credit card.
Have questions about our return policy? Contact us today and we’ll be happy to help.