Returns & Refunds
LIVTAB accepts eligible returns within 30 days of delivery. If you are not satisfied with your purchase, contact LIVTAB Support within 30 days after receiving your order to request a return. Returns requested after the 30-day period will not be accepted. For returns caused by personal preference or ordering mistakes, the customer is responsible for return shipping costs.
30-Day Return Policy
Products purchased directly from LIVTAB may be returned within 30 days of the date you receive the product, provided the return meets the eligibility requirements below.
A return request must be submitted to LIVTAB Support before the product is shipped back. Unauthorized returns will not be accepted.
Discounted, promotional, and sale-priced products are eligible for return under the same 30-day return policy, provided they otherwise meet the return requirements described on this page.
Return Conditions
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The return must be authorized by LIVTAB before shipment.
- The product should be returned in the same condition in which it was received, except for reasonable handling required to inspect the product.
- All original parts, hardware, accessories, manuals, and included items must be returned with the product.
- The product must be returned in its original packaging.
- Proof of purchase or a valid LIVTAB order number is required.
- Customer-arranged returns must use a shipping service that provides tracking information.
How to Return a LIVTAB Product
All returns must follow the process below.
Contact LIVTAB Support with your order number and photos or video of the product when applicable. Our customer service team will generally review your return eligibility within 3 business days.
If your return is approved, LIVTAB will provide the appropriate return address and return instructions. Do not ship a product back before receiving authorization.
After the return is received, we will generally inspect the product within 3–5 business days. If the refund is approved, it will generally be issued within 2–3 business days.
If you arrange the return shipment yourself, you must use a trackable shipping service. For high-value or oversized products, we also recommend using delivery confirmation or signature confirmation.
LIVTAB is not responsible for customer-arranged return shipments that are lost before they reach the designated return location.
Return Shipping Costs
Who pays the return shipping cost depends on the reason for the return.
If the return is caused by a LIVTAB issue, such as receiving an incorrect product or a product with a confirmed quality issue, LIVTAB will provide a full refund when a refund is approved and will be responsible for the applicable return shipping arrangement.
If the return is requested for a customer-related reason, such as changing your mind, no longer wanting the product, or ordering the wrong model, size, or configuration, the customer is responsible for the return shipping cost.
Damaged, Defective, Incomplete, or Incorrect Products
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact LIVTAB Support as soon as possible.
To help us review the issue, please prepare:
- Your order number.
- Clear photos or video showing the product issue.
- Photos of the outer packaging if shipping damage is involved.
- A photo of the shipping label when applicable.
Please keep the original packaging and all included materials while your case is being reviewed.
If the issue is confirmed to be caused by an incorrect shipment, product quality problem, or another issue for which LIVTAB is responsible, LIVTAB will provide a full refund when a refund is approved and will arrange the applicable return shipping.
Returned Product Condition
Returned products are inspected after they arrive at the designated return location.
Products damaged or lost because of customer misuse, improper handling, unauthorized modification, or inadequate return packaging may not qualify for a full refund.
Examples include:
- Missing parts, hardware, accessories, manuals, or included items.
- Significant scratches, dents, stains, or customer-caused damage.
- Damage caused during improper assembly or disassembly.
- Unauthorized product modifications.
- Damage caused by inadequate return packaging.
If the condition of a returned product has reduced its value because of customer-caused damage or missing components, the refund may be reduced accordingly.
Non-Returnable Items
The following items are not eligible for a standard return or refund:
- Gift cards.
- Products that have been lost because of customer handling.
- Products with severe customer-caused damage that prevents the product from being safely returned or reasonably evaluated.
Sale, promotional, and discounted products are not automatically excluded from returns and remain eligible under the standard 30-day policy when all return conditions are met.
Refunds
Once your return has been received, we will generally inspect the returned product within 3–5 business days.
After the inspection, LIVTAB will notify you whether your refund request has been approved or rejected.
If approved, the refund will generally be issued to your original payment method within 2–3 business days.
After LIVTAB issues the refund, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
If you have not received an approved refund after the expected processing period, first check your bank or payment account and contact your bank or credit card provider. If the refund still cannot be located, contact LIVTAB Support for assistance.
Order Cancellations
If you want to cancel an order, contact LIVTAB Support as soon as possible after placing the order.
If payment has been completed but the order has not yet shipped, the order may be canceled and a full refund will be issued.
Once the package has shipped, the order cannot be canceled. If you no longer want the product after shipment, you may request a return after delivery according to this 30-day return policy.
International Returns
International returns may involve additional freight, customs, taxes, brokerage fees, and logistics requirements.
For international returns requested for customer-related reasons, the customer is responsible for return shipping and any applicable customs, duties, taxes, brokerage fees, or other return-related charges unless LIVTAB confirms otherwise in writing.
Please contact LIVTAB Support before arranging an international return so that we can provide the correct return instructions.
Kickstarter CyberOne Orders
CyberOne orders originally funded through the Kickstarter campaign are outside the scope of this website Returns & Refunds Policy.
Refunds and pledge cancellations for Kickstarter-backed orders are subject to Kickstarter's applicable policies and the terms of the original campaign.
Frequently Asked Questions
Find quick answers to common questions about LIVTAB returns, return shipping, refunds, sale items, damaged products, and order cancellations.
What is LIVTAB's return policy?
Eligible products purchased directly from LIVTAB may be returned within 30 days of delivery. You must contact LIVTAB Support and receive return authorization before shipping the product back.
Can I return a sale or discounted LIVTAB product?
Yes. Sale, discounted, and promotional products are eligible for the same 30-day return policy as regular-priced products, provided the product meets all applicable return conditions.
Who pays for return shipping?
If the return is requested because you changed your mind, ordered the wrong product, no longer want the item, or for another customer-related reason, you are responsible for return shipping. If the return is caused by an incorrect shipment or a confirmed LIVTAB product quality issue, LIVTAB will be responsible for the applicable return shipping.
Do I need the original packaging to return a LIVTAB product?
Yes. Eligible products should be returned in their original packaging with all original parts, accessories, hardware, manuals, and included items. This is especially important for large and heavy LIVTAB coffee tables and standing desks.
What should I do if my LIVTAB product arrives damaged or defective?
Contact LIVTAB Support with your order number and clear photos or video of the issue. If shipping damage is involved, also provide photos of the outer packaging and shipping label. Keep the original packaging and included materials while the issue is being reviewed.
How long does it take to receive a LIVTAB refund?
Returned products are generally inspected within 3–5 business days after receipt. If the refund is approved, it is generally issued to the original payment method within 2–3 business days. Your bank or payment provider may require additional time for the refund to appear in your account.
Can I cancel my LIVTAB order after it has shipped?
No. Once an order has shipped, it cannot be canceled. If you no longer want the product, you may request a return after delivery within the 30-day return period. For a customer-related return, the customer is responsible for return shipping costs.
Contact LIVTAB Support
To request a return, report a damaged or defective product, or ask a question about your refund, contact our customer service team.
support@livtab.comPlease include your order number, purchase date, and a brief description of your request. Photos or video may be required when reporting product damage or a quality issue.
If your return request is approved, LIVTAB will provide the correct return address and return instructions. Please do not send a return before receiving authorization.