Can I cancel my pre-order?
Under normal circumstances, we do not recommend cancelling your pre-order. Because we create a special reservation for you with one of our suppliers or manufacturing partners upon pre-ordering, once the reservation has been made, it can generally not be cancelled by us. We hope you are satisfied with your final decision. Should you change your mind or have questions, contact us at firstname.lastname@example.org.
When does a delay occur and why?
In some rare cases, there may be delays caused by events outside of our control. In the unlikely event of a delay, our Customer Support Team will get in contact with you as soon as possible.
How long will it take to ship out my pre-order?
The waiting time depends on the actual production progress of the factory. Once that the item is available in our warehouse, your order will be dispatched within 2-3 working days.
Please contact our support team at email@example.com for more details.