Quick answers to frequently asked questions about Cyber One Desk products.

Pre-order via website:

Can I cancel my pre-order?

Under normal circumstances, we do not recommend cancelling your pre-order. Because we create a special reservation for you with one of our suppliers or manufacturing partners upon pre-ordering, once the reservation has been made, it can generally not be cancelled by us. We hope you are satisfied with your final decision. Should you change your mind or have questions, contact us at support@livtab.com.

When does a delay occur and why?

In some rare cases, there may be delays caused by events outside of our control. In the unlikely event of a delay, our Customer Support Team will get in contact with you as soon as possible.

How long will it take to ship out my pre-order?

The waiting time depends on the actual production progress of the factory. Once that the item is available in our warehouse, your order will be dispatched within 2-3 working days.

Please contact our support team at support@livtab.com for more details.

1. When will I get the early bird code?

After your order is placed, we'll immediately email the code. Please check your spam folder if it's not in your inbox. For any issues receiving the code, our support team is here to help.

2. Is it possible to buy two Cyber One Pro coupons in one order?

Our system requires sending coupon codes one at a time. For multiple Cyber One Pro purchases, please make separate orders to receive a distinct code for each.

3. How and when can I purchase Cyber One Pro?

Cyber One Pro will be available starting June 15th. We'll remind you via email with links to purchase from either Livtab's official site or Amazon, where you can use your early bird code, valid until April 15th.

4. What shipping methods are available?

Your order will be shipped by trusted carriers like FedEx or UPS, CEVA.

5. What is the 100-day price guarantee?

For purchases made from February 28th to March 12th, if you find a lower price for the same item within 100 days, we'll refund the difference.

6. What's the warranty period?

Our products are backed by a 1-year warranty, with our customer service team ready to assist with any issues.

7. Where can I find accessories?

Accessories for Cyber One Pro will be on sale at livtab.com starting June28th.

8. What materials does the desk be made from?

The surface of the desk is powder coated MDF with anti-scratch, the frame is heavy-duty steel. 

9. What is the height adjustable range of the table?

The control panel with a digital screen allows you to lower or elevate the desk to any position with a single touch of a button, you will be able to adjust your desk anywhere from 29 to 47 inch.

10. What is the width and payload capacity of the table?

This desk has a 350 pound weight capacity and a wide surface area of 63 by 31.5 inches providing enough space and load bearing capability for multiple monitors and all your peripherals.

11. What’s the difference between CyberOne Standard, CyberOne Plus and CyberOne Pro?

CyberOne comes with 3 different versions and each with different add-on accessories, please feel free to choose your CyberOne section on the campaign page for detailed info.

12. Which countries do you ship to?

Except for Kickstarter. The website only accepts shipping to the following countries: the U.S., Canada, and Austria.

13. What is the shipping fee and do we have to pay taxes?

Please note that VAT and custom clearance fees are covered by us. The shipping costs vary from country to country, which will be automatically calculated when placing an order.

14. When is the delivery for CyberOne?

Livtab aims to provide premium customer service to our backers! All the main parts of the desk are covered under a 5-year warranty. Please note that the accessories (Back Perforated Board, Wireless Charging Module, Charging Station, Coaster, Bluetooth Speakers, and RGB Light) are under a 12-month warranty. The warranty period for a product is valid on the day the product(s) are delivered.

15. Can I change my shipping address after I submit the survey?

You can contact our customer service email at any time

16. How to contact us?

If you have any questions, please contact us at support@livtab.com